Cookie Policy

Information about cookies

Due to the entry into force of the aforementioned modification of the Law on Services of the Information Society and Electronic Commerce (LSSICE) established by Royal Decree 13/2012, it is mandatory to obtain the express consent of any user who uses websites that employ non-essential cookies before starting browsing.

What are cookies?

Cookies and other similar technologies, such as local shared objects, Flash cookies, or pixels, are tools used by web servers to store and retrieve information about website visitors, as well as to ensure its proper functioning. The use of these devices allows the web server to remember certain user data, such as their display preferences for that server’s pages, their username and password, the products they are most interested in, etc.

Cookies affected by legislation and excluded cookies

According to the EU Directive, cookies that require the user’s informed consent are analytical cookies and those used for advertising and affiliation; excluded from this category are technical cookies and those necessary for the proper functioning of the website and the provision of services expressly requested by the user.

What types of cookies exist?

Regarding the types of cookies, there are five main groups:

  • Analytical cookies: collect information about website usage.
  • Social cookies: are those necessary for external social networks.
  • Affiliate cookies: allow tracking visits from other websites with which the website has signed an affiliate agreement (affiliate companies).
  • Advertising and behavioral cookies: collect information about the user’s personal preferences and choices (retargeting).
  • Technical and functional cookies: are strictly necessary for the use of the website and for the provision of the contracted service.
 

Cookies used on this website

List with cookie names, type, owner, function, and expiration, for example:

  • PHPSESSID: technical and strictly necessary cookie that contains the session identifier. It is deleted when the browser is closed.
  • _lang: technical and strictly necessary cookie that contains the session language. It is deleted when the browser is closed.
  • ac_cookies: technical and strictly necessary cookie that contains the value of whether or not cookie installation has been accepted. Expires 1 year from the last update.
  • _ga: Google Analytics cookie that enables the unique visit control function. This cookie will be installed the first time a user enters the website through a browser. When this user re-enters the website with the same browser, the cookie will consider them the same user. Only if the user changes browsers will they be considered another user. Expires 2 years from the last update.
  • _gat: this cookie is associated with Google Analytics Universal. It is used to limit request speed; limiting data collection on high-traffic sites. Expires in 10 minutes.
  • _utma: Google Analytics cookie that records the date of the first and last time the user visited the website. Expires 2 years from the last update.
  • _utmb: Google Analytics cookie that records the time of arrival at the website. Expires 30 minutes from the last update.
  • _utmc: Google Analytics cookie used for interoperability with the urchin.js tracking code. It is deleted when the browser is closed.
  • _utmt: Google Analytics cookie. This cookie is used to process the type of request made by the user. Expires at the end of the session.
  • _utmv: Google Analytics cookie. This cookie is used to segment demographic data. Expires at the end of the session.
  • _utmz: Google Analytics cookie that stores the traffic source or a campaign to explain how the user arrived at the website. Expires 6 months from the last update.
 
 

Cookie

www.palexmedical.com

Name

CFID

CFTOKEN

CF_CLIENT_PALEXWEB_HC

CF_CLIENT_PALEXWEB_LV

CF_CLIENT_PALEXWEB_TC

cc_cookie_accept

Expiration

30 years

30 years

3 months

3 months

3 months

1 year

Function

Used in conjunction with the CFTOKEN cookie and those named with the CF_CLIENT prefix, they allow the server to identify the user and navigate the website.

Allows hiding or showing the cookie policy information bar, depending on whether the user has accepted to hide it.

Google Analytics

_utma

_utmb

_utmc

_utmz

_utmv

_ga

_gat

 

2 years

30 minutes

Session

6 months

2 years

2 years

1 day

PALEX MEDICAL, SA supports the use of Google Analytics on the website to track activity on it. Google Analytics cookies collect standard log information and data about visitor habits anonymously. More information:developers.google.com/analytics/resources/concepts/gaConceptsCookies (Spanish). Cookies for Google Universal Analytics functionalities.

Cookies google.com

PREF

APISID

SAPISID

SSID

NID

HSID, SID

2 years

2 years

2 years

2 years

6 months

2 years

 

The use of location services such as Google Maps involves the installation of these cookies. They are used to remember user preferences during their navigation. They are also used for Google’s counting of the number of users who use the maps, to make advertising more attractive, and to provide security mechanisms that prevent unauthorized access to user access data or information that they provide in, for example, contact forms. More information about Google cookies at www.google.com/intl/es/policies/technologies/types (Spanish).

addhis.com

__atuvc

bt

di2

dt

um

_conv_r

_conv_v

ssc

ssh

sshs

loc

psc

uid

uit

xtc

2 years

2 years

2 years

1 month

2 years

6 months 

1 year

2 years

2 years

2 years

2 years

2 years

2 years

1 day

2 years

The following AddThis cookies allow the AddThis social plugin to function, enabling content sharing options on social networks and email. Disabling these cookies will prevent this functionality from working correctly. http://www.addthis.com/privacy/privacy-policy

Revocation of consent to install cookies and how to delete browser cookies

Chrome

  1. Select the Tools icon
  2. Click on Settings.
  3. Click on Show Advanced Settings.
  4. In the “Privacy” section, click on Content Settings.
  • Delete cookies: click on All cookies and site data…
  • Do not allow cookies to be stored.
  1. Click on Delete browsing data (empty the Cache).
  2. Close and restart the browser.

For more information about Chrome click here http://support.google.com/chrome/answer/95647?hl=es

Internet Explorer. Version 11

  1. Select Tools/Internet Options.
  2. Click on the General tab.
  3. In the “Browsing History” section, click on Delete browsing history on exit.
  4. Select Delete files.
  5. Select Delete cookies.
  6. Click on Delete.
  7. Click OK.
  8. Close and restart the browser.

For more information about Internet Explorer click here: https://support.microsoft.com/es-es/kb/278835

Firefox. Version 18

  1. Select Firefox | History | Clear Recent History.
  2. Next to “Details”, click the down arrow.
  3. Select the following checkboxes: Cookies, Cache, Active Logins
  4. Using the “Time range to clear” in the dropdown menu, select Everything.
  5. Click Clear Now.
  6. Close and restart the browser.

Puede aceptar o rechazar las cookies individualmente en las Preferencias de Firefox, en la sección Historial disponible en Herramientas > Opciones > Privacidad. Para más información sobre Mozilla Firefox pulse aquí: https://www.mozilla.org/es-ES/privacy/websites/#cookies

Safari Version 5.1

  1. Select the Safari icon / Edit | Reset Safari.
  2. Select the following checkboxes: Clear History, Delete all website data.
  3. Click Reset.
  4. Close and restart the browser.

For more information about Safari click here: http://support.apple.com/kb/PH5042

Opera

Options – Advanced – Cookies. Cookie settings control how Opera handles them and therefore their acceptance or rejection. For more information about Opera click here: http://help.opera.com/Linux/10.60/es-ES/cookies.html

 

Other browsers

Consult the documentation of the browser you have installed.

 

Withdraw consent

The user may withdraw their consent regarding the Cookie Policy at any time, and may delete the cookies stored on their computer through the internet browser settings and configurations, indicated above, as well as by accessing our configuration panel.

This Cookie Policy may be modified when required by current legislation at any time or when there is a change in the type of cookies used on the website. Therefore, we recommend that you review this policy each time you access our website in order to be adequately informed about how and why we use cookies.

Updated on July 27, 2023

 

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    Política de devolución

    Dispones de 14 días naturales desde la recepción del producto/s para desistir o devolver el mismo.

    No se admite la devolución ni el desistimiento, por razones de protección de la salud e higiene, cuando el envoltorio, embalaje o precinto que protege el producto, haya sido abierto. El producto deberá estar envuelto adecuadamente, con la etiqueta original, no manipulado y con todos sus componentes originales. 

    Puedes iniciar la devolución del producto contactándonos:

    Enviaremos un mensajero a recoger el producto en la dirección que nos facilites. Entrega el producto al transportista.

    El reembolso se realizará por el mismo medio de pago con el que se abonó el producto y por el importe correspondiente. Se realizará antes de que hayan transcurrido 14 días desde la fecha de recepción de la devolución en las oficinas de Adacyte.

    Los gastos derivados de la recogida del producto correrán a cargo de Adacyte. 

    Para cualquier duda, sugerencia, consulta o reclamación sobre la tienda online, puedes dirigirte al Servicio de
    atención al cliente. 

    Atención al cliente:

    • Teléfono 93 400 67 01 (en horario de lunes a jueves de 09:00h a 18:00h y viernes de 09:00h a 15:00h)
    • Correo electrónico: info@naturcyte.com 
    • Correo postal en la siguiente dirección: 

    ADACYTE THERAPEUTICS, S.L. 

    Calle Jesús Serra Santamans, 5

    08174 Sant Cugat del Vallès (Barcelona)

    España

    RECLAMACIONES

    Disponemos de hojas de reclamaciones oficiales a disposición de los consumidores y usuarios, que podrán ser presentadas en la dirección postal y correo electrónico arriba indicados. 

    Puedes solicitar la hoja de reclamaciones llamando al teléfono de atención al cliente o descargarla directamente aquí: Descargar hojas oficiales.

    El Servicio de atención al cliente de Adacyte atenderá y dará respuesta a tu reclamación a la mayor brevedad
    posible, y siempre en el plazo máximo de un mes.

    Las cookies son importantes para ti, influyen en tu experiencia de navegación, nos ayudan a proteger tu privacidad y permiten realizar las peticiones que nos solicites a través de la web. Utilizamos cookies propias y de terceros para analizar nuestros servicios y mostrarte publicidad relacionada con tus preferencias en base a un perfil elaborado con tus hábitos de navegación. Puedes Aceptar o Rechazar aquellas cookies que no sean técnicas, así o también configurar tus preferencias pulsando Configurar Cookies. Más información, consulta nuestra Política de Cookies    Configurar
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